National Certificate Food and Beverage Services

Course price

Complete the enquiry form for pricing details.

Qualification

Level 4 SAQA ID - 14113 Credits 133

Accreditation no

613/P/00381/2022

Entry requirements

To sign up for this course, you need the following qualifications:

Communication at NQF Level 3.

Mathematical Literacy at NQF Level 3.

Career Opportunities

You will be able to have a broad range of skills and knowledge appropriate for a person to work on the front line of the restaurant. This qualification leads to Restaurant Supervisor and then followed by more courses in Restaurant Management.

Course duration

1 year.

Qualifications outcome

On achieving this Qualification, the learner will be able to:

Process incoming and outgoing telephone calls

Display Cultural Awareness in dealing with Customers & Colleagues

Communicate verbally

Maintain effective working relationships with other members of staff

Maintain health, hygiene, and professional appearance

Perform basic calculations

Prepare written communications

Handle and store cleaning equipment and materials

Handle and dispose of waste

Clean and store glassware

Prepare and clear areas for table service

Provide a table service

Provide a table drink service

Provide a carvery/buffet service

Serve bottled wines

Prepare and serve wine

Prepare and serve spirits and liqueurs

Maintain the table service

Maintain the drink service

Supervise the running of a function

Describe the layout, services, and facilities of the organisation

Maintain a secure working environment

Maintain a safe working environment

Describe the Sectors of the Hospitality, Travel & Tourism Industries

Conduct on-job coaching

Operate a payment point and process payments

Develop self within the job role

Source information about self - employment opportunities

Handle and record refunds

Maintain customer satisfaction

Maintain the receipt, storage, and issue of goods

Planning and delivering staff training and development in own area of responsibility

Contribute to the identification of short-term supply needs

Maintain the cleaning programme for own area of responsibility

Induct new staff into the workplace

Planning, organise & monitor work in own area of responsibility

Monitor and maintain health, safety, and security

Maintain a preventative maintenance programme

Responsibilities

Full project management of learnership

Monthly progress reports, quarterly reports to the SETA, and handling of SETA site visits and the external verification visit at the end

Course material, pens, and workbooks

Training, using a Qualified Facilitator

Assessments and moderation

Uploading of learners on the learner registration database and learner achievements

Certificates of completion and competence

SETA certificate of competence

Venue suitable for the number of delegates and required refreshments

Email access for learners

Workplace provision

Combined responsibilities

Combined responsibilities of Injongo FET College, and Client:

Ensure successful completion of the learnerships

Quarterly project steering committee meeting

This qualification has been designed for people in the food and beverage services industry (hospitality). It provides a broad range of skills appropriate to a person operating as a front-line staff member in food and beverage services within the hospitality industry. It brings together the elements of food and drinks theoretical and practical, preparation and services with supervisory responsibilities. This qualification will help to professionalise the hospitality industry. It applies to all sectors, from small restaurants to large-scale hotels. The qualification contributed toward the Food and Beverage Management and Banqueting Manager qualification and provides articulation with gaming, travel, and other tourism industries.

This programme includes a compulsory workplace learning component. Workplace learning provides important opportunities for professional and personal growth. It addresses specific competencies identified for the acquisition of the qualification, which relates to the development of skills that will make the learner employable and will assist in developing his/her skills.

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