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Qualification
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Qualifications outcome
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This qualification is designed for any individual who is, or wishes to be, part of housekeeping services within the accommodation industry. It encompasses operational aspects of housekeeping and basic supervision skills. It will be increasing professionalism in the industry and can be applied in all sectors, from small B&Bs to large-scale hotels. Building on this qualification, learners can access the accommodation services diploma, which creates avenues into the gaming, travel, and other tourism industries.
The qualification addresses various competencies which will add value to the learner’s work performance and refinement of housekeeping skills. Working knowledge is acquired in general area and guest room cleaning procedures while understanding how to maintain and monitor service standards and guest satisfaction. Waste disposal and handling requirements, how to monitor and maintain health, safety, and security within the work environment, and handling and storing of cleaning equipment and materials are other areas of the housekeeping operation which are covered in this qualification. Learners will gain an insight into how to receive, store and issue goods which will enhance their knowledge of how to control and order stock.
Self-development skills are also obtained through learning how to source information about self-employment opportunities, how to develop oneself within the job role, and how to plan, organise and monitor work in your area of responsibility.