National Certificate Accommodation Services

By the end of this one-year course, you will have a National Certificate in Housekeeping.
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Course price

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Qualification

Level 2 SAQA ID – 14110 121 Credits

Accreditation no

613/P/00381/2022

Requirements

These are the requirements for this course.
General Education and Training Certificate NQF 1 ABET Level 4 Grade 9

Course duration

1 year.

Qualifications outcome

On achieving this Qualification, the learner will be able to:
Deal with customers
Process incoming and outgoing telephone calls
Display cultural awareness in dealing with customers and colleagues
Maintain effective working relationships with other members of staff
Perform basic calculations and communicate verbally and non-verbally
Prepare beds and handle linen and bed coverings
Service toilets and bathroom areas
Service guest bedroom areas
Clean floors and floor coverings
Handle and store cleaning equipment and materials
Handle and dispose of waste
Maintain the housekeeping service
Maintain a safe and secure working environment
Describe the sectors of the Hospitality, Travel & Tourism Industries
Conduct on-the-job coaching
Develop self within the job role
Source information about self-employment opportunities
Maintain customer satisfaction
Maintain the receipt, storage, and issue of goods
Contribute to the identification of short-term supply needs
Maintain the cleaning programme for their area of responsibility
Induct new staff into the workplace
Plan, organise, and monitor work in their area of responsibility
Monitor and maintain health, safety, and security
Maintain a preventative maintenance programme
Control and order stock

Responsibilities

Full project management of learnership
Monthly progress reports, quarterly reports to the SETA, and handling of SETA site visits and the external verification visit at the end
Course material, pens, and workbooks
Training, using a Qualified Facilitator
Assessments and moderation
Uploading of learners on the learner registration database and learner achievements
Certificates of completion and competence
SETA certificate of competence
Venue suitable for the number of delegates and required refreshments
Email access for learners
Workplace provision

Combined responsibilities

Ensure successful completion of the learnerships
Quarterly project steering committee meeting

This qualification is designed for any individual who is, or wishes to be, part of  housekeeping services within the accommodation industry. It encompasses operational aspects of housekeeping and basic supervision skills. It will be increasing professionalism in the industry and can be applied in all sectors, from small B&Bs to large-scale hotels. Building on this qualification, learners can access the accommodation services diploma, which creates avenues into the gaming, travel, and other tourism industries.

The qualification addresses various competencies which will add value to the learner’s work performance and refinement of housekeeping skills. Working knowledge is acquired in general area and guest room cleaning procedures while understanding how to maintain and monitor service standards and guest satisfaction. Waste disposal and handling requirements, how to monitor and maintain health, safety, and security within the work environment, and handling and storing of cleaning equipment and materials are other areas of the housekeeping operation which are covered in this qualification. Learners will gain an insight into how to receive, store and issue goods which will enhance their knowledge of how to control and order stock.

Self-development skills are also obtained through learning how to source information about self-employment opportunities, how to develop oneself within the job role, and how to plan, organise and monitor work in your area of responsibility.

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