Front of House (FOH) Inhouse Training

The restaurant industry is a highly competitive business. Front-of-House (FOH) staff in any restaurant should be friendly and engaging, ready to take orders, address customer complaints and provide high-quality customer service.  The FOH is the point where  guests get first-hand experience of your facility.  This can be your reception, restaurant, bar, waiting area, booth, and any other public areas of your facility. 

FOH training is the key to successful restaurants due to the wide selection of restaurants all competing for sensitive customers.  It is essential to maintain and grow your customer base by providing 5-star service. The ability to consistently provide good service and great food is the key to ongoing success. Bad attitude is one of the main reasons customers leave your facility and go to the competition. That is why continuous staff training is needed. 

 Injongo FET College will come to your facility and provide on-site training.  FOH training covers a broad spectrum of disciplines. Therefore training programs are specifically designed for your requirements.  

 We will leave your team motivated and confident. The topics we cover will equip the team with both the soft skills needed to succeed in keeping your customers happy as well as hard skills needed to perform their job and increase customer satisfaction, revenue, and profits substantially.

This training is suitable for all restaurants and bars’ customer contact staff.  This includes the hostess, waiters, bartenders, banqueting staff, restaurant supervisors, and managers.